This site is operated from Perth, Western Australia. Claims relating to, including the use of, this Site and the materials contained herein are governed by the laws of the Australia and the State of WA. If you do not agree, please do not use this Site. If you choose to access this Site from another location, you do so on your own initiative and are responsible for compliance with applicable local laws.
PERSONAL PRICE GUARANTEE
Angove Street Collective is a local ‘bricks and mortar’ retail store. We guarantee honest, friendly and efficient personal service, and the best possible price that our businesses can support. We will take responsibility for the quality of all goods purchased through us, and their delivery to you. If you have any problems, you can speak to us directly on 0456 447 832. Hopefully this will help make the experience of buying in store or online an enjoyable and inspiring one.
TIMBER PRODUCT GUARANTEE
Angove Street Collective imports many timber products from overseas. We do our best to ensure our products are either recycled, aged timber or kiln dried to minimise timber movement. However, as a natural product, timber will move. Some opening of the grain is considered a natural part of the product and not a fault.
If this develops into a structural issue, you are covered with our 2 year repair, replace or refund policy. And of course, you are always covered by Australian Consumer law on everything we sell.
All timber products are for indoor use unless specifically stated otherwise.
REPAIR, REPLACE OR REFUND?
All purchases from Angove Street Collective are covered by Australian Consumer Law.
Angove Street Collective is not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it.
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase.
ONLINE TERMS & CONDITIONS
DELIVERY AND PRODUCT LEAD TIMES
Delivery direct to your door can take as little as 1-week or, in the case of some bulky goods, as long as 16-weeks depending on third party manufacturing and shipping times. Order confirmation is sent immediately upon order placement and you will be further advised within 2-business days on an estimated time of despatch via email.
As a guide, here are the general lead times for custom ordering stock held in Australia:
Elk Womenswear – 1 week
Wall Art Canvas – 2 weeks
Wall Art framed – 8 weeks
Furniture – 2 weeks
Home furnishings – 2 weeks
Floor rugs – 2 weeks
Floor rugs custom made – 12-16 weeks
Whilst we make every effort to deliver your goods within the time-frame you may have been advised at the time of purchase, product lead times are an estimate only and may change due to circumstances beyond our control. We recommend you contact us if you are in any way concerned about product lead times.
ONLINE PAYMENT WITH STRIPE & PAYPAL.
All credit card transactions are processed through state of the art technology using either the PayPal credit card gateway or Stripe.
Please see the relevant PayPal or Stripe Privacy Policies for more information about how these service providers use the transaction information.
BUY NOW, PAY LATER
We have teamed up with Afterpay to give you the opportunity to pay for your purchase with flexible monthly payment plans. It’s easy! Use Afterpay online and in-store. Just sign up at the Afterpay website then proceed to our checkout as usual.
CANCELLATION OF ONLINE ORDERS
In stock items normally ship the next business day for small items, and within 5 business days for larger items after an order has been placed. If you order by credit card your card will be charged at the time of transaction.
We will accept cancellation of your order for items that have not shipped.
Once the items are shipped, no cancellation will be accepted, but you may return the goods to Angove Street Collective for a refund. However, you will be responsible for ALL shipping & insurance costs to us.
RETURN OF ONLINE PURCHASES
Your payment must have been received.
The returned item must be in our possession within 14 days of the date you received it.
Shipping, handling charges and insurance cost are non refundable.
Customers are responsible for return shipping expenses.
Returned items must be in the original condition, not used or altered. Upon return, your merchandise will be inspected.
Customers must request a return authorisation prior to returning. Unauthorized returns cannot be accepted.
Abuse of our return policy will not be tolerated. We reserve the right to refuse full refunds for excessive returns by a customer.
Once we receive the returned products we will issue your refund within 5 business days
Customised items cannot be refunded for change of mind.
There is no return on sale items.
All items must be opened and checked by the customer within 24hours of receipt otherwise we cannot be liable for damage incurred during transit.
GIFT VOUCHER TERMS AND CONDITIONS
Gift cards are treated as cash and can only be replaced at managements discretion. Gift Cards may only be used for purchases from Angove Street Collective or specific members if stated on the gift certificate. They cannot be returned or exchanged for cash. No change is given and any balance that remains on the gift card can be used in whole or part against future purchases. Gift Cards expire 6 months after issue. Any balance that remains on the Gift Card after expiry will not be available for use.
We may sell items that are vintage or antique. These are clearly displayed as such. These items are sold in an 'as is' condition and there is no return on vintage or antique items without prior arrangement.
If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you. We are available to take your call Monday to Friday 10am to 5pm WST, (12pm-7pm EST.)
Full refunds (less shipping fees) will be issued if full price merchandise is returned prepaid in its original condition within 14 days. The details on our return and exchange policy can be viewed on this page. Please feel free to contact us if you require clarification.
Angove Street Collective values your privacy. We will never share personal information with any 3rd party other than to fill an order or request made by you.
DISCLAIMER OF WARRANTY
This site is provided on an ‘as is’ and ‘as available’ basis. We make no representations or warranties of any kind, whether express or implied, as to the operation of this site or the information, content, materials or products included on it. You expressly agree that your use of this site is at your sole risk, by your own free will, and that you are solely responsible for any consequences arising from this use. We disclaim all warranties, whether expressed or implied, including, but not limited to, implied warranties of merchantability and/or fitness for a particular purpose. We do not warrant that this site, its servers, or its electronic communcation are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages
DISCLAIMER OF LIABILITY
In no event shall angove street collective be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to, loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortious actions, all arising out of or in connection with the use, copying, or display of the contents of this site.
ABOUT OUR PRICES
Prices and the availability of items are subject to change without notice.