Terms of use
Welcome to Angove Street Collective. Please review these Site terms of use which govern your use of and purchase of products from our Site. By accessing, browsing, or using this Site, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms then please do not use this Site.
This site is operated from Perth, Western Australia. Claims relating to, including the use of, this Site and the materials contained herein are governed by the laws of the Australia and the State of WA. If you do not agree, please do not use this Site. If you choose to access this Site from another location, you do so on your own initiative and are responsible for compliance with applicable local laws.Personal price guarantee
Angove Street Collective is a local ‘bricks and mortar’ retail store. We guarantee honest, friendly and efficient personal service, and the best possible price that our businesses can support. We will take responsibility for the quality of all goods purchased through us, and their delivery to you. If you have any problems, you can speak to us directly on 0456 447 832. Hopefully this will help make the experience of buying in store or online an enjoyable and inspiring one.
Timber product guarantee
Angove Street Collective imports many timber products from overseas. We do our best to ensure our products are either recycled, aged timber or kiln dried to minimise timber movement. However, as a natural product, timber will move. Some opening of the grain is considered a natural part of the product and not a fault.
If this develops into a structural issue, you are covered with our 2 year repair, replace or refund policy. And of course, you are always covered by Australian Consumer law on everything we sell.
All timber products are for indoor use unless specifically stated otherwise.Repair, Replace or Refund?
All purchases from Angove Street Collective are covered by Australian Consumer Law.
Angove Street Collective is not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it.
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase.
Online Terms & Conditions
Delivery and Product Lead times
Delivery direct to your door can take as little as 1-week or, in the case of some bulky goods, as long as 16-weeks depending on third party manufacturing and shipping times. Order confirmation is sent immediately upon order placement and you will be further advised within 2-business days on an estimated time of despatch via email.
As a guide, here are the general lead times for custom ordering stock held in Australia:
Elk Womenswear – 1 week
Wall Art Canvas – 2 weeks
Wall Art framed – 8 weeks
Furniture – 2 weeks
Home furnishings – 2 weeks
Floor rugs – 2 weeks
Floor rugs custom made – 12-16 weeks
Whilst we make every effort to deliver your goods within the time-frame you may have been advised at the time of purchase, product lead times are an estimate only and may change due to circumstances beyond our control. We recommend you contact us if you are in any way concerned about product lead times.Online payment with Stripe & PayPal.
All credit card transactions are processed through state of the art technology using either the PayPal credit card gateway or Stripe.
Please see the relevant PayPal or Stripe Privacy Policies for more information about how these service providers use the transaction information.Buy Now, Pay Later
We have teamed up with Afterpay to give you the opportunity to pay for your purchase with flexible monthly payment plans. It’s easy! Use Afterpay online and in-store. Just sign up at the Afterpay website then proceed to our checkout as usual.
Cancellation of Online Orders
In stock items normally ship the next business day for small items, and within 5 business days for larger items after an order has been placed. If you order by credit card your card will be charged at the time of transaction.
We will accept cancellation of your order for items that have not shipped.
Once the items are shipped, no cancellation will be accepted, but you may return the goods to Angove Street Collective for a refund. However, you will be responsible for ALL shipping & insurance costs to us.
Return of Online Purchases
- Your payment must have been received.
- The returned item must be in our possession within 14 days of the date you received it.
- Shipping, handling charges and insurance cost are non refundable.
- Customers are responsible for return shipping expenses.
- Returned items must be in the original condition, not used or altered. Upon return, your merchandise will be inspected.
- Customers must request a return authorisation prior to returning. Unauthorized returns cannot be accepted.
- Abuse of our return policy will not be tolerated. We reserve the right to refuse full refunds for excessive returns by a customer.
- Once we receive the returned products we will issue your refund within 5 business days
- Customised items cannot be refunded for change of mind.
- All items must be opened and checked by the customer within 24hours of receipt otherwise we cannot be liable for damage incurred during transit.
Gift voucher terms and conditions
Satisfaction guarantee
If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you. We are available to take your call Monday to Friday 10am to 5pm WST, (12pm-7pm EST.)
Full refunds (less shipping fees) will be issued if merchandise is returned prepaid in its original condition within 14 days. The details on our return and exchange policy can be viewed on this page. Please feel free to contact us if you require clarification.Privacy Policy
Disclaimer of warranty
disclaimer of liability
about our prices
Prices and the availability of items are subject to change without notice.
We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors. We reserve the right to cancel or limit any purchase made contrary to the terms of any offer, discount, promotion or coupon or that otherwise is not in compliance with these Terms of Use or applicable state and federal law.
